Frequently Asked Questions about Your Vacation with Almliesl

Holidays over Christmas or New Year’s Eve are particularly popular. Almliesl often receives bookings as much as a year before arrival. However, Almliesl frequently still has the option of securing a free mountain hut for New Year’s Eve. The range of options is gradually expanding, but cancellations also mean it’s still possible to snap up a New Year’s Eve hut at short notice.

An Almliesl holiday can easily be transferred to friends or relatives. Please let the Almliesl team know so that the booking details (name, number of guests, children, etc.) can be updated correctly and the owner is also informed.

All Almliesl accommodation is self-catering. These Almliesl huts and holiday homes offer a ‘bread roll service’. Accommodation in the ‘Your Bed on the Alpine Pasture’ category includes breakfast and may also offer other meals.

All Almliesl accommodation is offered on a self-catering basis. The ‘Your Bed on the Alm’ category – managed alpine huts offering overnight stays – features alpine huts and mountain huts that are run by staff and therefore offer various additional services on site for a fee (such as breakfast).

You’ll get the best tips from your local accommodation provider. They’re the locals in the area and always have great ideas or information to share.
Once you’ve paid the balance for your Almliesl holiday, you’ll receive a guest information link for your accommodation containing all the important details. You’ll also find exciting tips on the region and places to visit there.

If you have any questions or concerns, please feel free to contact the local landlord directly. They will be happy to offer advice and assistance and resolve any issues if necessary. The Almliesl team is also available to help during office hours (Mon–Fri, 08:00–17:00). For enquiries outside office hours, at weekends or on public holidays, we have set up an “emergency number” for our guests. You can find the number in the Almliesl Terms and Conditions and via the automated message on +43 (0)6542 80480.

Yes. Almliesl Touristik GmbH is available 7 days a week for emergencies on the mobile number +43 664 385 40 80.

Yes, up to 3 months before arrival, it is possible to make a change to your booking for a one-time fee of €45.00. This must be done in writing.

In our self-catering accommodations, the minimum stay is 3, 5, or 7 nights, depending on the accommodation and season. Unfortunately, we cannot accept bookings for shorter stays in this accommodation category, as organizing, travel, heating and cleaning are too time-consuming for short stays. The managed cabins at Almliesl offer a great alternative. Here you can book "your bed in the Alps" for as little as one night.

Our offers are non-binding and the requested period may be booked by other guests at any time. You can book available accommodation online around the clock on our website.

Our offers are non-binding and the requested period can be booked by other guests at any time. You can book available accommodation online around the clock on our website.

We extend our rental agreements individually and in direct consultation with the cabin owners. As a rule, we accept bookings up to approximately one year in advance. Please understand that this is not always possible, as the extension depends on contract negotiations and feedback from the respective owner.

In most Almliesl accommodations, you will have the place to yourself. If there are additional residential units, apartments, or private rooms in an accommodation, you will find clear information about this in the accommodation description.

There are several vacation homes in the Almliesl program that include multiple apartments. We refer to the individual residential units as "units." This allows you to reserve a single apartment or, if necessary, the entire house (multiple units) for you and your loved ones.

Binding bookings must be made in writing.

The rental price and service fee are paid directly to Almliesl Touristik GmbH. The additional costs listed in the offer and on the booking confirmation are in many cases collected directly by the owner on site. However, some vacation homes and apartments are also fully managed by Almliesl. In this case, the additional costs are also settled at the time of booking.

If you need to cancel your Almliesl vacation, you can do so free of charge up to 3 months before your planned arrival date. However, you will be charged a one-time processing fee for the expenses incurred. For cancellations made 3 months or less before arrival, cancellation fees + the service fee will be charged. See our terms and conditions for full cancellation details.

Please note: Upon completion of the booking, we offer our guests travel cancellation insurance at special rates. With this offer – even at a reduced price – we reserve the right to process cancellations strictly in accordance with our terms and conditions. Unfortunately, we cannot make any exceptions in the event of cancellation.

The deposit is 20% of the rental price and is due within 10 days of booking.

The remaining payment is 80% and must be paid no later than 1 month before the start of the trip.

No, there is no reminder message. We kindly ask you to note the deadline in your calendar.

We accept payments by bank transfer or credit card.

The additional costs, which in most cases must be paid on site, depend on the accommodation booked. You will find a detailed list for your accommodation under "Information and additional costs" during the booking process, in the offer, and in your confirmations.

Our service fee covers additional services that go beyond the normal booking process. Examples include comprehensive guest correspondence, including our guest information link, IT systems for booking and payment processes, and organization and availability in case of emergencies outside office hours.

After you have paid the balance, you will receive all the important information and contact details for the house or cabin owner via the guest information link. It is important that you call your landlord a few days before your arrival to discuss your approximate arrival time, details of key collection and (if necessary) ordering linen sets. For accommodations managed by Almliesl itself, please contact us directly. We look forward to your call!

Yes, absolutely! It's important for the landlord to know the exact number of people staying in the accommodation in order to calculate the additional costs and for the mandatory registration (local tax).

The keys will be handed over either directly by the landlord or via a key box and code. We kindly ask you to contact the landlord in good time so that important details can be discussed in advance. You will find the contact details in the guest information link. You will receive it after we receive your final payment.

All our accommodations are equipped with cooking utensils, crockery, glasses, and cutlery. Some houses also have kitchen towels. Many cabins and houses offer additional amenities—however, this varies from property to property and can be requested from the owner. Each accommodation provides one roll of toilet paper and, depending on your booking, bed linen and towels (some for a fee). Food, spices, oil, coffee, etc., as well as cleaning products, must be brought with you.

You will automatically receive the owner's contact details and the arrival address by email in our guest information in the interactive guest information link as soon as we have received the final payment.

Once you have booked your vacation and we have received your final payment, you will receive an email from us with a link to your comprehensive guest information. Travel information, contact details, house rules, guest ABC, regional information—you will find all this and much more behind this link.

Please leave your accommodation swept clean and separate the trash according to Austrian standards (paper, plastic & cans, glass, residual waste). If any damage has occurred, please report it to the owner. Please also clarify in advance with the owner where you can leave the door key upon departure.

Unless otherwise agreed with the owner or landlord, the standard check-in time is between 2:00 p.m. and 6:00 p.m. Check-out must be by 10:00 a.m.

If you are running late, please let the landlord know in good time. They will be waiting for you.

Please also respect the check-out time! If you wish to depart after 10:00 a.m., please check with the landlord to see if this is possible.

The landlord has the option of retaining a deposit. The amount will be stated in your booking documents. This serves as a reserve in case of any damage caused during your vacation. If everything is in order, the deposit will be refunded as quickly as possible after your departure – in cash or by bank transfer, depending on your landlord. If an accident happens and damage is caused, please inform the landlord immediately.

Yes. Almliesl Touristik GmbH can be reached 7 days a week for emergencies on the mobile number +43 664 385 40 80.

The landlords and owners of Almliesl Hütten & Ferienhäuser always do their best to meet all the requirements and expectations of their guests. However, even in the most beautiful accommodation, a defect may occur or the promised holiday service may not be provided.

The Almliesl landlords are always there for you. Please contact them directly or the Almliesl team if you have any concerns. Together, we will do our best to resolve the situation directly and on site.

In any case, Almliesl and/or the owner MUST have the opportunity to remedy the specific defect on site within a reasonable period of time.

If a significant defect cannot be remedied on site during your stay, please contact us and send us an email at office@almliesl.com. It is best to describe the specific situation with photos.